This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
The shipping fee does not include customs duties. Please double-check your country's customs regulations. Each country has different rules regarding customs duties and taxes. If duties or taxes are charged, we are not responsible for covering them. Please note that we have no control over import taxes as they are imposed by local authorities.
We currently accept payments via PayPal ・AmazonPay・applePay・GooglePay and all major credit cards(VISA/MASTER/AMEX/JCB). All payments are made through our secure checkout and your personal information is never disclosed to third parties.
Prices are shown in US dollars. As exchange rates change daily, we are unable to provide specific prices. For reference, you can check the exchange rate here:
In the unlikely event that the product is damaged, defective, or misdelivered, please contact customer support. We do not accept returns or exchanges due to customer's convenience (image difference, order mistake, etc.) after the order is confirmed. Please check here for more details.