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Terms of service


▶︎OVERVIEW

 By using, accessing, or purchasing this website owned and operated by us (the "Site"), you acknowledge that you have read, understood, and agree to the following Terms of Service (“Terms” or “Agreement”). If, at any time, you do not agree to these Terms, please do not use this Site. You may not use any part of the Site if you do not agree with all of the Terms.
We 
reserve the right to revise these Terms at any time without notice by updating this posting. Please read and review these Terms periodically. 
As a condition of using this Site, you agree that you are at least 18 years old or are visiting the Site under the supervision of an adult or guardian and that you possess the authority to enter into a binding legal agreement.
We grant you a personal, limited, non-transferable, non-exclusive, license to access and use the Site via a browser. We reserve the right to revise the products and services available on the Site and to impose rules and limits on the use of the Site or to restrict your access to part or all of the Site without notice. We reserve the right to revoke your access at any time for any reason, including 
as a result of a violation of these Terms, without notice
.
Price information on this site is subject to change without notice. We reserve the right, in our sole discretion and without notice to you, to revise the products and services available on the Site and to change, suspend, or discontinue any aspect of the Site. We will not be liable to you or any third party for these actions. We may also impose rules and limits on the use of the Site or restrict your access to part or all of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.


▶︎USE OF THE WEBSITE

 We give you permission to access and use the Site for your personal use, and to copy, distribute, and transmit the content of this Site only to the extent that they are automatically done through your browser software incidentally to using the Site for your personal use.
No mechanized or other systematic process for harvesting information from this Site for any purpose, including without limitation, any commercial purpose, is
permitted. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this Site is strictly prohibited unless authorized in writing.
You further agree not to change or
delete any proprietary notices from materials downloaded from this Site. You may print a copy of the information displayed on this Site for your personal use. That means, except as set forth above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer, or sell any information obtained by your use of this Site. 
This restriction means, among other things, that you may not mirror any portion of this Site or display any results pages or other information from this Site on your own website without express written permission. For the avoidance of doubt, you acknowledge and agree that your access and use of the Site does not give you any right to use the name, likeness, image, signature, biographical information, or any other rights of publicity or intellectual property of our spokespersons on the Site. We reserve the right to change any information, features, and functions of the Site without prior notice. We may deny your access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights, or the rights of any third party. We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms and we have no obligation to investigate the authorization or source of any such access or use of the Site. You will be solely responsible for all access and use of this Site by anyone using the password and identification originally assigned to you whether or not such access and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security and we shall not be liable for any such incidents. You may receive emails regarding your account or promotions for special offers, including third party offers. 


▶︎REGISTRATION AND MEMBERSHIP

 Our monthly boxes and other goods offered from time to time will be shipped to the address you provided. You may receive emails regarding your account or promotions for special offers, including third party offers. You can cancel your monthly subscription without charge through your My acount or by contacting our Customer Support. Please refer to the Help Center for further details. 


▶︎BILLING AND PAYMENT

 Members and customers agree to the following benefits and Terms: You must provide us with accurate contact and payment information, including name, shipping address, and credit or debit card number. Please make sure to keep this information up to date at all times. We save your payment information for ease of future shipments and charges.
All such personal information is subject to the Privacy Policy.
When normal shipping methods are not available, we
 may be required to upgrade your shipping method to a higher class — ( unless you make a request to opt-out of the shipment upgrade prior to the charge. ) You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by another method including a mailed statement. Any account changes made after the last day of each month should not be expected to reflect on the subscription until the following shipping period.
 In order to get the box to our subscribers as quickly as possible, we have set a monthly registration deadline for the monthly box. After that, we will start the shipping process. Therefore, all address updates for the monthly box must be made one month in advance. All other purchases must be made within 30 min of purchase. (Please refer to the "Subscription Agreement" below for the renewal date.) This will be accurately reflected in your shipment. Our shipping service does not include forwarding your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription. Any amount paid for the boxes and services is final and non-refundable. 


▶︎YOUR SUBSCRIPTION CONTRACT

 By purchasing any subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods, at the then-current subscription rate. To cancel your subscription at any time, you must contact support using the form on this website at least one month prior to your next scheduled renewal date, or cancel your subscription online from the My acount to avoid the charge.All subscriptions renew on the 1st.Any changes in your subscription will be applicable on the next renewal date. If you cancel, you may use your subscription until the end of your then-current subscription term. We may submit periodic charges (e.g., monthly) without further authorization from you until you provide prior notice that you have terminated this authorization or wish to change your payment method within the 48-hour notice requirement. If you cancel your subscription, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. Subscription reactivation will automatically generate an invoice for a new order under your current plan for the current order period. We reserve the right to change the plan and price of the services with or without advanced notice to subscribers. We also reserve the right to revoke your subscription at any time. Membership is void where prohibited by law.


▶︎ SHIPPING 

  • Insurance: All boxes that shipped with a trackable shipping option ( including monthly boxes and all other regular items) are automatically covered by insurance. 

  • Cases covered by insurance: 

  1. In the case of theft, boxes can be replaced if evidence is provided from the shipping company acknowledging that the product has been misplaced or stolen.

  1. Purchased products damaged due to natural disasters, i.e., fires, floods, hurricanes, etc. 

  1. Missing or damaged purchased products due to mishandling by your local courier. 

  • Please note, that boxes that are not received due to an incorrect shipping address or are intentionally declined by the subscriber are not eligible for replacement.

  • Missing or Damaged Items 

  1. Missing items - this case refers to when your box arrives safely and physically intact, but it is missing one or more of the items listed inside the included booklet. 

  1. Damaged items (monthly box) - this case refers to when your box arrives safely and physically intact with all items listed in the booklet included, but one or more of the items are damaged or expired in the case of perishable items. 

  2. Damaged Goods (Normal Items) - This case refers to cases where the box arrived safely and physically intact and containing all the items purchased, but one or more items are damaged or, if perishable, expired

  7. All missing or damaged items must be reported within 7 days after you receive your    box to qualify for either a replacement or refund based on product availability. If the    missing product is available, a replacement will be shipped and a refund will not be    considered. You are required to include the evidence outlined below when you submit a report in order for our support team to expedite a resolution: 

●Pictures of all sides of the box (applies to both missing and damaged item cases) 

●Pictures of all items received in the box (applies to both missing and damaged item cases) 

●Pictures of individual items, clearly showing the damage in question (applies to damaged item cases) 

Damaged items will be reviewed by a support agent and a replacement or refund will be issued only for damaged products. This does not cover or include damage to the packaging of the item. Blemishes to packaging will not be considered as part of a damaged item. 

  • Returned Boxes Policy - Returned boxes will be reshipped with an additional re-shipping fee unless the box has been returned due to our own mistake. Boxes that have been returned due to an incorrect or incomplete shipping address are not eligible for refunds.

  • This policy can be updated at any time without prior notice and is applicable immediately and retroactively for all subscriptions and subscribers. 

 

▶︎ALLERGEN INFORMATION

 We do not provide allergy information for Japanese products sold by our company. For common allergens, allergy information is provided on a paper enclosed with the product. However, while we do our best to provide accurate information on common allergens, the list is not comprehensive, and we cannot guarantee that every item is allergen-free.

 

▶︎PRODUCT INFORMATION; LIMITATION ON QUANTITIES  

 Excluding any content submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors, and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee the availability of all products described on our Site.

 

▶︎COPYRIGHT

 The technology underlying and the entire content included in the Site, including but not limited to text, graphics, or code, is copyrighted as a collective work under Japan and other copyright laws, and that is the property of the company and is protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to us. Copyright 2024 &bimi. All rights reserved. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee that the information displayed on this Site is 100% accurate.


▶︎USER GENERATED CONTENT

 By sharing, submitting, and uploading any of your data, including but not limited to photographs, images, video, music, art, or comments, you grant us a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable license to use, reproduce, prepare derivative works, display and perform your user data in any legal manner for our benefit. You acknowledge and agree that you are solely responsible for all user data that you make available through the Site. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents, and releases necessary to grant us the required rights to disseminate any user data, (2) neither your data nor your posting, uploading, publication, submission, or transmittal of this data, nor our use of your uploaded data (or any portion thereof) on, through, or by means of us, will infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.


▶︎WARRANTY DISCLAIMER 

 Except as otherwise specifically provided, the Site and the products offered on the Site are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not represent or warrant that the functions contained on the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes the Site available is free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials on the Site, including their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Applicable law may not allow limitations or exclusions on warranties, so the above limitations may not apply to you. 


▶︎LIMITATION OF LIABILITY 

 Neither we nor its spokespersons shall be liable for any indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, the Site or materials provided through the Site, even if the company has been advised of the possibility of such damages. In no event shall our liability to you exceed the amount paid by you for our goods. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We have no liability for injury or damage caused by purchased products. Such liability is the sole responsibility of the product brand or manufacturer. These Terms are applicable to you upon your accessing the Site. These Terms, or any part of them, may be modified or terminated by us without notice at any time, for any reason. we reserve the right to limit discount codes to one per customer in its sole discretion. The provisions relating to Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous shall, in all events, survive any termination of these Terms and your use of the Site.

 

▶︎TAXES

 Your total price will include the price of the product plus any applicable sales tax. The state and local sales tax is based on the shipping address and the sales tax rate in effect at the time you purchase the product. We will charge tax only in states and other territories where goods sold over the Internet are taxable. We are not responsible for import taxes, customs taxes, and other taxes charged by the local authorities. 


▶︎NOTICE

 We may deliver notice to you by means of e-mail, a general notice on this Site, or by other reliable method.


▶︎ELECTRONIC COMMUNICATIONS

 When you visit our web shop(&bimi) or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications are in writing. 




▶︎USE OF SITE

 Use of the Site for any illegal or unauthorized purpose is strictly prohibited. 

 

▶︎INDEMNIFICATION

You agree to indemnify, defend, and hold harmless &bimi, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account. 


▶︎DISCOUNT CODES

 Except as may be explicitly permitted through this Site, you agree not to sell, license, rent, lease, modify, distribute, copy, reproduce, publicly display, publish, transfer, edit, catalog, aggregate, or create derivative works from discount codes received on or from this Site. 

 

▶︎PRIVACY

 Registration data and certain other information about you are subject to our Privacy Policy. You understand that the technical processing and transmission of this Site may involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. 


▶︎THIRD-PARTY LINKS 

 In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of us. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of its Site and the links placed upon it and therefore request any feedback not only its own Site but for sites it links to as well (including if a specific link does not work). 


▶︎TRADEMARKS

 All trademarks, service marks, and trade names of &bimi on the Site are trademarks or registered trademarks of &bimi or of their respective owners. 


▶︎MISCELLANEOUS

 These Terms constitute the entire agreement between you and us with regard to your use of the Site. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms. We may assign its rights and duties under this Agreement to any party at any time without notice to you.


▶︎RISK OF LOSS

 All items purchased from us are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier. 



▶︎APPLICABLE LAW

 We are subject to Japanese law. Within those confines, we will try to satisfy our customers as much as we can. In the event of a complaint or difficulty, customers may contact our customer service for help in finding an amicable resolution. 
 
All our products meet standard or technical code requirements for quality, safety, hygiene, environmental protection, labeling, etc. of Japan. These may differ from the requirements stipulated by the purchaser's location, and its risks and responsibilities are on customers.  

▶︎DISPUTES

 Any dispute relating in any way to your visit to us or to products you purchase through us shall be submitted to confidential arbitration in Japan. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in Japan, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Japanese Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.  

▶︎OPERATING COMPANY

Company name : and sav Ltd.
Operation Manager : ami shimasaki 
Postal Address : 2-12-71 Kunifu, Chuo-ku, Kumamoto-shi, Kumamoto, JAPAN 
Email : and_bimi@sentj.info