Currently, purchases and deliveries are only available within the United States. Shipping costs vary based on the total weight of the items purchased. You can check the shipping cost before completing the payment at checkout. Additionally, if the total amount of your purchase is 40,000 yen or more, shipping is free. (The monthly subscription box is not eligible for free shipping.)


Please note that additional charges may apply in some areas such as remote islands.

standard products will be ready for shipping immediately after your order is completed. Once your package is shipped from our warehouse, a shipping completion email will be sent to your registered email address.

standard products
It will take 1 to 2 weeks from the time the item is shipped until it reaches the customer.
*Please note that it may take longer depending on the weather, traffic conditions, world situation, etc.

Please check the delivery schedule for the subscription monthly box here．

All &bimi products are assigned a tracking number. You can check the tracking number from the shipping completion email.

If you would like to know the current status of your package, please enter the tracking number using this form.

We sincerely apologize for any inconvenience caused.
We do our best to ensure that every box arrives at you in perfect condition, but unfortunately, we cannot control the entire transportation process. If your item arrives from the manufacturer damaged, expired, or is missing (even if the box arrived in physically good condition but the item is not in the box), please contact us using the contact form.

Compensation provided will be in the form of a partial refund or product exchange, and customers within the compensation period will be eligible for a compensation offer. The validity of a damaged item is at the discretion of the support agent. If there is damage to the box or packaging of the product, but there is no damage to the contents, it will not be eligible for replacement.

Damaged items such as cookies, chips, and other fragile snacks, as well as melted chocolate due to weather conditions, may also not be eligible for exchange. Minor cosmetic damage, such as minor scratches or scuffs, may not be covered. If you encounter any issues, you must report them within 7 days of receiving the box. The replacement will be shipped in the next shipment as soon as it is confirmed by the support staff.

・In the case of regular products

If you wish to change the shipping address registered at the time of order, please contact us within 30 minutes of placing your order usingthe Contact Us Form. If you wish to change your shipping address, please contact us within 30 minutes of placing your order using the Contact Us form.

・For subscriptions

If you wish to change your registered shipping address, please go to "My Account", view your subscription list, and select the subscription for which you wish to change your address. You can edit the shipping address from the selected subscription page.

&bimi provides tracking service for all deliveries.

Please use this form to search for your tracking number and check the current status of your BOX.

If, due to your convenience, we are unable to deliver the product and it is confirmed that your order has been returned to our warehouse by the carrier and our team, you will be eligible for reshipment. After confirming the return, we will reship it. Please note that the re-shipping fee will be borne by the customer. Please check the tracking status and contact your local post office regularly to ensure that your box is not returned. 

standard products shipping begins in Japan and typically arrives within 1-2 weeks from the shipping date. However, please note that it may take up to 4 weeks to take into account local customs procedures, carrier availability, and possible weather delays.

Please check the delivery schedule for the subscription monthly box here．

All orders are carefully packaged and shipped from Japan by our staff. Because this is a transaction where we cannot see each other's faces, we take great care in packaging and shipping. We would be happy if you could receive not only our products but also our feelings.

We would appreciate it if all your packages were delivered quickly, but unfortunately, we cannot control delays that may occur while your box is in transit. All international shipments are subject to customs inspection. When your package reaches the destination country, customs will inspect it. We have no control over when they release packages. Please always keep an eye on the tracking information, monitor its progress, and find out when it will be released.