Did you have any inconvenience? We are sorry if you did not like &bimi. Please contact us for anything we can do to solve your problem.

・How to Cancel

First, go to ACCOUNT DETAILS in MY ACCOUNT and go to the SUBSCRIPTION page.

Select the subscription you wish to cancel and go to the Subscription Details page.

Please click the Cancel button at the bottom right of the page to cancel your subscription.

Note: Monthly plans have a minimum number of payments.

You cannot cancel unless you have made the minimum number of payments.

We sincerely look forward to meeting you again.

We apologize for the inconvenience.

Once you have cancelled your subscription, you will need to re-subscribe.

If you wish to temporarily stop your subscription, please use the pause function.

Yes, it is possible.

To pause your subscription, go to the ACCOUNT DETAILS page of MY ACCOUNT and go to the subscriptions page.

Select the subscription you wish to suspend and go to the Subscription Details page.

Click the Pause button on the bottom right of the page to cancel your subscription.

Note: Some plans have a minimum number of payments, and you cannot pause your subscription until you have made the minimum number of payments. We hope to have you back with us again soon.

The deadline for this month's monthly BOX will be displayed on the top page with a countdown! Please check it out.

The deadline for ordering this month's monthly BOX will be displayed on the homepage with a countdown! Please check it out.

▶Deadline rules

Example

○For October purchase: Applications are required between October 1th and October 31th.

○For November purchase: Applications are required between November 1th and November 30th.

At this time, we do not sell past boxes. Please enjoy the current box or the mystery box and individual tea products available on the boutique page. The boutique page offers a variety of Made in Japan products. Please take a look.

○The first month
payment date: Date of order (approval date)

○Renewal
payment date: 1th day of each grade cycle (e.g. 1th after 3 months, 1th after 6 months, 1th after 12 months)

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

It is also possible to purchase only one time for a trial! The number of subscriptions and the price will be displayed at the time of purchase. You can choose according to your preference.

We would like everyone to enjoy our proud products, but due to stock issues, we may limit quantities or discontinue orders without prior notice. Due to a shortage of a product, we may send you a replacement product of the same value.